Privacy Policy

Summary

This policy explains the personal information Shopify and Akerax process when you browse, shop, contact us, or exercise privacy choices. Your rights depend on your location; see the complete policy below.

Last updated: October 20, 2026

Akerax operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Akerax is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. This notice describes our practices and does not itself obtain consent where consent is required by law.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 919-978-8433 or email us at support@akerax.com or contact us at 322 Charles St, Goldsboro, North Carolina 27530, United States.

Cookies and similar technologies

Depending on the services enabled and your choices, the store may use necessary technologies for checkout, security, and core site functions; preference technologies to remember choices; analytics technologies to understand site use; and advertising technologies to measure or personalize marketing. Optional analytics or advertising services, including Google Analytics, Google Ads conversion measurement, remarketing, Enhanced Conversions, or personalized advertising, are used only if configured for this store. This policy does not itself obtain consent, and the absence or disabled state of a cookie banner does not establish that no tracking occurs. Use the Privacy Choices page where available to review or exercise choices.

Map services

The homepage and Contact page display an interactive map using Leaflet and OpenStreetMap map tiles. When either map loads or you interact with it, your browser connects directly to OpenStreetMap tile servers at tile.openstreetmap.org. OpenStreetMap may receive your IP address, browser and device information, the requested tile coordinates, referrer information, and request time. OpenStreetMap contributors and the OpenStreetMap Foundation provide the map data and tile service; their terms and privacy information apply to that connection. See OpenStreetMap copyright and attribution information.

State privacy rights and requests

Rights depend on your residence, the kind of information and processing involved, and whether the law applies to this business. Where applicable, rights may include access or confirmation, correction, deletion, a portable copy, and opting out of sale, sharing, targeted advertising, or certain profiling. You may submit a request through the Privacy Choices page or email support@akerax.com. Include the state in which you reside, the right you want to exercise, and an order number only if relevant. Do not send passwords, full payment card details, or government identification unless we explain a lawful and secure need.

Verification and authorized agents

We may ask for information reasonably needed to verify your identity and locate the relevant records, using the methods allowed by applicable law. If an authorized agent submits a request, we may verify the agent's authority and, where the law permits, ask you to confirm your identity or the agent's authorization directly. We will not require more information than is reasonably necessary for verification.

Response periods and appeals where state laws apply

These deadlines apply only when the relevant state law covers the business, consumer, and request. Under the California Consumer Privacy Act, a business generally confirms receipt of a covered request within 10 business days and responds to covered access, correction, deletion, or knowledge requests within 45 calendar days. When reasonably necessary, the response period may be extended by up to 45 additional calendar days, with notice and reasons for the delay. Covered sale or sharing opt-out requests must be processed as soon as feasible and no later than 15 business days. If a California request is denied, we will explain the reason and any available next step in our response; you may submit a complaint to the California Privacy Protection Agency using its complaint form.

Under the Colorado Privacy Act, a covered request is generally answered within 45 days. When reasonably necessary, the period may be extended once by 45 additional days if we notify you within the initial period and explain the reason. If we decline to act, our response will explain how to appeal to us. To request review, reply to that response or email support@akerax.com with the subject "Privacy Request Appeal" and the decision reference. We generally respond to an appeal within 45 days; where reasonably necessary, that period may be extended by up to 60 additional days with notice and reasons. If an appeal is denied, you may report the issue through the Colorado Attorney General data privacy complaint page and its File a Complaint form; describe the issue, relevant dates and steps taken, and business details.

Under the Connecticut Data Privacy Act, a covered request is generally answered within 45 days. When reasonably necessary, we may extend by 45 additional days if we notify you within the initial period and explain why. If we decline to act, you may appeal by replying to our decision or emailing support@akerax.com with the subject "Privacy Request Appeal" and the reference number in our response. We will provide a written appeal decision within 60 days. If we deny the appeal, review the Connecticut Attorney General's CTDPA FAQ, then use the Attorney General complaint page, select its e-complaint form, and choose "Consumer Data Privacy" from the subject list. To appeal a denial to Akerax, use the channel and reference in our response, or email support@akerax.com with the subject "Privacy Request Appeal" and your decision reference. We will review it under the appeal right and deadline that apply to your request. For any other applicable state law, we will follow its governing response period, permitted extension and notice requirements, and review or appeal process, and will provide the appropriate instructions in our response.

Website: akerax.com
Last updated: October 20, 2026
Akerax | support@akerax.com | 919-978-8433
322 Charles St, Goldsboro, North Carolina 27530, United States

This is a business mailing address, not a public retail location or return address. Contact Akerax before mailing a return.